Live Chat Representative Job at Careerscape, Austin, TX

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  • Careerscape
  • Austin, TX

Job Description

Careerscape is recruiting on behalf of our client for an entry-level Live Chat Representative to join their growing remote customer support team. This is a great opportunity for someone who loves helping people, types quickly and accurately, and wants to build a career in customer service without ever having to pick up a phone.

Day to day, you will spend your shift juggling multiple live chat conversations at once, answering questions, troubleshooting simple issues, and guiding customers toward solutions with a friendly, upbeat tone. People who thrive in this role are calm under pressure, comfortable multitasking across several chat windows, and genuinely enjoy problem solving in a fast-paced, text-based environment.

Responsibilities

  • Respond promptly to inbound customer chats through the company's live chat platform
  • Manage multiple concurrent chat conversations while maintaining accuracy and tone
  • Answer questions about products, services, orders, and account details
  • Troubleshoot basic issues and escalate complex cases to the appropriate team
  • Document each interaction accurately in the CRM or ticketing system
  • Follow scripts and brand guidelines while personalizing responses to each customer
  • Meet daily and weekly targets for response time, resolution rate, and chat quality
  • Identify recurring customer issues and flag trends to the support supervisor
  • Stay current on product updates, promotions, and policy changes
  • Collaborate with teammates during peak volume to keep queue wait times low

Requirements

  • High school diploma or equivalent required
  • No prior experience required, though customer service experience is a plus
  • Excellent written communication skills with strong grammar and spelling
  • Ability to type at least 40 words per minute accurately
  • Comfortable navigating multiple software systems and browser tabs at once
  • Reliable high-speed internet connection and a quiet home workspace
  • Availability to work scheduled shifts, including some evenings or weekends
  • Strong problem-solving skills and a patient, positive attitude
  • Basic computer proficiency including chat, email, and CRM tools

Benefits

  • Medical, dental, and vision insurance
  • 401k plan with company match
  • Paid time off and paid holidays
  • Fully remote position with flexible scheduling options
  • Company-provided equipment for eligible employees
  • Paid training and onboarding program
  • Opportunities for advancement into senior support or team lead roles
  • Employee assistance program
  • Monthly work-from-home stipend
  • Casual, supportive team culture with regular virtual team events

Job Type: Full-Time | Work Type: Remote | Industry: Customer Service | Experience: Entry

Job Tags

Full time, Casual work, Remote work, Flexible hours, Shift work, Afternoon shift

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